> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://product-upload.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I cancel or downgrade my subscription?

You can cancel or move down to the **Free** plan at any time, and you keep every product you have already imported.

* **Shopify and Wix apps:** open the **Plan** page inside the app and choose the Free plan, or simply uninstall the app. Either one stops future charges.
* **Web dashboard:** open your **Billing** settings and cancel in one click.
* **WooCommerce:** manage your plan from the **Plan** page in the Product Upload dashboard. BigCommerce is CSV-only and has no plan of its own; billing follows whichever store your subscription was bought on.

|| Your current plan stays active until the end of the billing period you have already paid for, so you can keep using your remaining imports until then. If you are cancelling because something did not work, reach out first, we can usually fix it or arrange a refund.