> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://product-upload.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I keep getting "Sorry, we couldn't import this product" - what's wrong?

This usually happens when the supplier website **blocks automated access**. Sites like Temu and Shein are known for strong anti-bot measures that can cause imports to fail, sometimes after a few successful ones.

| The most reliable fix: import with the Chrome extension. It runs in your own browser, so the page sees a normal shopper instead of a scraper and serves the full product, getting past the blocks that stop sites like Temu and Shein. It is [free on every plan](https://productupload.co/extension).

Without the extension, you can also try:

* Wait a few minutes and try again.
* Try a different product from the same site.
* Try the same product on a different marketplace (for example, if Amazon blocks, try AliExpress).

||| If the issue persists, contact support with the URL and we'll investigate whether there is a workaround.