> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://product-upload.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The app page won't load or I'm seeing a network error

This is usually caused by your **local network** blocking the connection to our servers. It is most common on corporate or restricted Wi-Fi.

Try these steps:

1. Refresh the page.
2. Clear your browser cache.
3. Open the app in an **incognito** or private window.
4. Switch to a different network, such as a mobile hotspot.

|| If it clears up on a different network, your original network likely has a firewall or DNS restriction blocking the connection.