> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://product-upload.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The product URL I pasted isn't being recognized - what should I do?

Make sure you are pasting the **full product page URL**, not a search results or category page. The URL should point to a single product.

||| You cannot upload product images or type product names directly. The app requires a valid URL from a supplier website.

If the site is behind a login wall or uses heavy JavaScript rendering, a plain URL paste may not reach the product data.

| For those pages, use the Chrome extension: it captures the page exactly as your browser renders it, login session and all. Otherwise, try a different product from the same site, or contact support and we'll look into adding compatibility.