> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://product-upload.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why am I being charged again, or charged every time I reopen the app?

If a subscription is still active on a store, reopening the app can start a fresh billing cycle for that store. This usually happens when the app was uninstalled without first cancelling the plan, or when the same plan is active on more than one store.

To stop it, open the **Plan** page in the app for that store and switch to the **Free** plan before uninstalling. That cancels the subscription so reopening will not trigger another charge.

||| If you have already been charged unexpectedly, contact support with the store name. We can reverse the charge or apply a credit to offset it. We would rather not have you paying for something you did not mean to.