> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://product-upload.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why are some product variants or colours missing from my import?

There are a few reasons variants might not all come through:

* Some supplier websites list each colour as a **separate product page** with its own URL. In that case, import each colour individually.
* Other sites use complex JavaScript to display variant options, which can make them harder to detect.

To improve variant detection, open the **Content** tab of your import options:

1. Under **Advanced**, set **AI quality** to ✨ **Quality**, a more powerful model that is better at picking up all variants.
2. Change **Variant detection mode** from `Balanced` to `Aggressive` for tricky pages.

| For sites with complex, JavaScript-driven variant pickers, the Chrome extension captures every variant exactly as it appears in your browser.

|| If variants are still missing after these changes, contact support with the product URL and we will investigate.