> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://product-upload.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why did one product use multiple credits?

Each product URL you import uses **one credit**. However, if a supplier lists each colour or style as a separate URL, importing all colours of the same product uses one credit per URL.

| Start with a small test batch when importing from a new supplier so you can see how its URLs are structured. If you believe credits were consumed incorrectly, contact support and we can review your import history and top up your balance.