How do I cancel or downgrade my subscription?

You can cancel or move down to the Free plan at any time, and you keep every product you have already imported.

Shopify and Wix apps: open the Plan page inside the app and choose the Free plan, or simply uninstall the app. Either one stops future charges.
Web dashboard: open your Billing settings and cancel in one click.
WooCommerce and BigCommerce: manage your plan from the Plan page in the Product Upload dashboard.

Your current plan stays active until the end of the billing period you have already paid for, so you can keep using your remaining imports until then. If you are cancelling because something did not work, reach out first, we can usually fix it or arrange a refund.

Updated on: 31/05/2026

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