Q: Can I set automatic pricing rules or markups?

Yes. In the Customize menu, set a Price multiplier that adjusts every imported price automatically. No manual editing, consistent margins across your whole catalog. It multiplies the supplier price to set your retail price: | Supplier price | Multiplier | Your price | | -------------- | ---------- | ---------- | | $10.00 | <code>2</code> | $20.00 | | $10.00 | <code>2.5</code> | $25.00 | | $10.00 | <code>3</code> | $30.00 | | Seeing prices come in 100x too high (cents read as dollars)? A multiplier of <code>0.01</code> rescales them back. To also track profit, pair this with <a href="https://product-upload.crisp.help/en/article/can-product-upload-populate-the-cost-per-item-field-on-shopify-yim963/">cost mapping</a>.

Question 1

Can I keep the supplier's original description instead of having AI rewrite it?

Accepted Answer

Yes. By default, Product Upload rewrites descriptions with AI for SEO and to avoid duplicate content. If you would rather copy the supplier's description word for word:

Open the Customize menu and turn off Rewrite product descriptions with AI before importing.
Or leave it on and set the description tone to Use Original (beta), which keeps the supplier's wording while still running it through AI for formatting cleanup.

|| This is useful when the original description contains specifications, compatibility info, or legal text you want preserved exactly. You can still let AI enhance titles, tags, and meta fields while leaving the description untouched.

Question 2

Do you offer refunds if Product Upload isn't the right fit?

Accepted Answer

Yes. If Product Upload hasn't worked for your store, reach out via the chat widget or email hello@productupload.co and we'll sort out a refund. We would rather have a happy former customer than hold on to a payment that didn't deliver value.

| It helps us improve if you mention what went wrong or what was missing, so we can do better for the next person.

Question 3

Can I import from supplier websites that require a login?

Accepted Answer

Yes, and the cleanest way is the Chrome extension.

| ++Recommended:++ the Product Upload Chrome extension runs in your own logged-in browser, so wholesale pricing and member-only products come through automatically, with no cookie copying. It has tuned support for sites like Faire, Tundra, AliExpress, and Shopify Plus B2B portals, and it is free on every plan.

Prefer to paste a URL? Login-protected sites are partially supported, but you'll need to pass your session through manually:

Open the Product Sourcing tab of your Preferences and turn on Always scrape products. This renders the page like a real browser instead of using API shortcuts.
In the same tab, enable Send custom cookies when scraping and paste a cookie string from your logged-in session (format: session_id=abc123; token=xyz789). The scraper attaches that cookie header so it can see authenticated pricing and content.
If cookies alone are not enough, contact support with the supplier URL and we can look into site-specific handling.

| These toggles and more are explained in The Product Sourcing settings, explained.

Question 4

My Plan tab is empty or I can't find where to manage my plan

Accepted Answer

Your subscription is tied to the specific store you installed Product Upload on, so the Plan page only shows a plan when you are in the app for that store. An empty Plan tab usually means you are viewing a different store than the one the subscription is on, or you are still on the Free plan, which has no paid subscription to show.

|| To change your plan, open the app on the correct store and go to the Plan page. Upgrade, downgrade, and cancel all live there. If you run several stores and aren't sure which holds the subscription, contact support with your store URLs and we'll point you to the right one.

Question 5

Do my unused credits roll over to the next month?

Accepted Answer

Yes. Any credits you do not use in a billing cycle carry over and accumulate as long as your subscription is active.

|| For example, if you have 91 credits remaining when your plan renews with 100 new credits, you will have 191 credits available.

Question 6

Can I set automatic pricing rules or markups?

Accepted Answer

Yes. In the Customize menu, set a Price multiplier that adjusts every imported price automatically. No manual editing, consistent margins across your whole catalog.

It multiplies the supplier price to set your retail price:

| Supplier price | Multiplier | Your price | | -------------- | ---------- | ---------- | | $10.00 | 2 | $20.00 | | $10.00 | 2.5 | $25.00 | | $10.00 | 3 | $30.00 |

| Seeing prices come in 100x too high (cents read as dollars)? A multiplier of 0.01 rescales them back. To also track profit, pair this with cost mapping.

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