Articles on: Subscription & Billing

My Plan tab is empty or I can't find where to manage my plan

Your subscription is tied to the specific store you installed Product Upload on, so the Plan page only shows a plan when you are in the app for that store. An empty Plan tab usually means you are viewing a different store than the one the subscription is on, or you are still on the Free plan, which has no paid subscription to show.

To change your plan, open the app on the correct store and go to the Plan page. Upgrade, downgrade, and cancel all live there. If you run several stores and aren't sure which holds the subscription, contact support with your store URLs and we'll point you to the right one.

Updated on: 31/05/2026

Was this article helpful?

Thank you!