Credits

• Do my unused credits roll over to the next month?

  Yes. Any credits you do not use in a billing cycle carry over and accumulate as long as your subscription is active.Few readers

• Why did one product use multiple credits?

  Each product URL you import uses one credit. However, if a supplier lists each colour or style as a separate URL, importing all colours of the same product u...Few readers

• Can I buy extra credits as a one-off without upgrading my plan?

  Yes. On the Plans page you will see Booster Packs: one-off credit top-ups you can buy without changing your subscription. They are handy for clearing a bulk...Few readers

• Can I use my subscription credits across multiple stores?

  By default, credits are tied to the store where the subscription was purchased, since billing runs per store.Few readers

Plans & limits

• What happens when I reach my plan's product limit?

  You will be notified as you approach your plan's monthly import limit. Once reached, you can upgrade to a higher plan to keep importing, or wait until your l...Few readers

• How many free imports do I get before I have to pay?

  Every new account starts with 5 free product imports, no credit card required. It is a genuine free tier, not a time-limited trial: there is no countdown and...Few readers

Cancelling & charges

• How do I cancel or downgrade my subscription?

  You can cancel or move down to the Free plan at any time, and you keep every product you have already imported.Few readers

• Why am I being charged again, or charged every time I reopen the app?

  If a subscription is still active on a store, reopening the app can start a fresh billing cycle for that store. This usually happens when the app was uninsta...Few readers

• My Plan tab is empty or I can't find where to manage my plan

  Your subscription is tied to the specific store you installed Product Upload on, so the Plan page only shows a plan when you are in the app for that store. A...Few readers

Keeping products & refunds

• Can I keep my products if I cancel my subscription?

  Yes. ++Every product you have imported and published is yours to keep, permanently.++Few readers

• Do you offer refunds if Product Upload isn't the right fit?

  Yes. If Product Upload hasn't worked for your store, reach out via the chat widget or email hello@productupload.co and we'll sort out a refund. We would rath...Few readers