Products not showing up

• Why isn't my product appearing after I click publish?

  Products are often imported as Drafts by default so you can review them before they go live.Few readers

• Why did my products disappear from my shop?

  Product Upload never removes products after they are imported. Once published, they belong to your store.Few readers

• The product images are in my store admin but don't show on my live site

  If the images imported fine and appear on the product in your admin, but the live storefront shows no photo, that is usually a theme or publishing setting ra...Few readers

Images & variants

• Why are images missing from my imported product?

  This can happen for a few reasons:Few readers

• Why are some product variants or colours missing from my import?

  There are a few reasons variants might not all come through:Few readers

• The imported images are low resolution - how do I get higher quality?

  Image resolution usually depends on what the supplier serves. Some sites load a low-res preview and only swap to high-res when you zoom or click.Few readers

• I'm seeing images or content from "similar products" or recommendation sliders in my imports

  Some supplier sites include recommendation sliders, "customers also bought" sections, or related-item galleries. The scraper can occasionally pull these into...Few readers

Pricing & currency

• Why is the imported product price wrong or in a different currency?

  Many supplier websites switch currency based on the visitor's location, so the scraper can pick up a price in a different currency than you expect.Few readers

• How do I set a sale price or compare-at ("was") price on imported products?

  When a supplier page lists a discounted price next to the original, Product Upload can map the original into the compare-at price so your store shows a struc...Few readers

Sites & access

• I keep getting "Sorry, we couldn't import this product" - what's wrong?

  This usually happens when the supplier website blocks automated access. Sites like Temu and Shein are known for strong anti-bot measures that can cause impor...Few readers

• The product URL I pasted isn't being recognized - what should I do?

  Make sure you are pasting the full product page URL, not a search results or category page. The URL should point to a single product.Few readers

• Can I import from supplier websites that require a login?

  Yes, and the cleanest way is the Chrome extension.Few readers

• The app page won't load or I'm seeing a network error

  This is usually caused by your local network blocking the connection to our servers. It is most common on corporate or restricted Wi-Fi.Few readers

Re-imports, titles & limits

• How do I re-import a product that's already in my import history?

  On the bulk import screen (after picking a supplier and loading their product list), click the Include imported button. Products you have already imported th...Few readers

• Will re-importing a product overwrite edits I made manually?

  Potentially, yes. When you re-import a product that already exists, Product Upload updates the existing listing in place. That update can replace fields the...Few readers

• The imported title doesn't match the source product - how do I fix it?

  By default the AI rewrites titles for SEO, so the imported title will not always match the supplier's wording word for word. Occasionally it can also pick up...Few readers

• My imports are failing after I add a lot of products, could it be Shopify's variant limit?

  If your store has 50,000 or more product variants, Shopify rate-limits new variant creation to 1,000 per day for non-Plus stores. This is enforced by Shopify...Few readers

• My CSV won't import into my store, or I get an "Uploaded file must be of type 'csv'" error

  This is almost always a file-handling quirk on your computer or browser, not a problem with the file itself.Few readers