Articles on: Troubleshooting

The app page won't load or I'm seeing a network error

This is usually caused by your local network blocking the connection to our servers. It is most common on corporate or restricted Wi-Fi.


Try these steps:


  1. Refresh the page.
  2. Clear your browser cache.
  3. Open the app in an incognito or private window.
  4. Switch to a different network, such as a mobile hotspot.


If it clears up on a different network, your original network likely has a firewall or DNS restriction blocking the connection.

Updated on: 31/05/2026

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