Articles on: Troubleshooting

Why is the imported product price wrong or in a different currency?

Many supplier websites switch currency based on the visitor's location, so the scraper can pick up a price in a different currency than you expect.

Quickest fix: import with the Chrome extension. It reads the page straight from your browser, so you get the exact price, currency, and stock you see on screen.

To fix it on a URL paste:

In your Preferences (or Settings on the web dashboard), open the Translation tab and set your Country under Units & region. Product Upload uses your country to guide currency detection during sourcing.
In the Product Sourcing tab, turn on Always scrape products. Some sites ignore regional hints when API shortcuts are used, so forcing a full page scrape respects your country setting.
If the currency is still off, use the Price multiplier in the Customize menu as a fallback. For example, 0.01 corrects prices that come through in cents instead of dollars.

We are continuously adding regional proxy support to improve currency accuracy. If you notice consistent pricing issues with a particular site, reach out and we'll look into it.

Updated on: 31/05/2026

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