Articles on: Troubleshooting

Why is the imported product price wrong or in a different currency?

Many supplier websites switch currency based on the visitor's location, so the scraper can pick up a price in a different currency than you expect.

Quickest fix: import with the Chrome extension. It reads the page straight from your browser, so you get the exact price, currency, and stock you see on screen.

To fix it on a URL paste:

Open your import options, go to the Localization tab, and set your Country under Region & currency. Product Upload uses your country to guide currency detection during sourcing.
On the Data Sourcing tab, turn on Always scrape for full details. Some sites ignore regional hints when API shortcuts are used, so forcing a full page render respects your country setting.
If the currency is still off, use the Pricing rules on the Product setup tab as a fallback, for example to correct prices that come through in cents instead of dollars.

We are continuously adding regional proxy support to improve currency accuracy. If you notice consistent pricing issues with a particular site, reach out and we'll look into it.

Updated on: 13/09/2026

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