Articles on: Troubleshooting

The product images are in my store admin but don't show on my live site

If the images imported fine and appear on the product in your admin, but the live storefront shows no photo, that is usually a theme or publishing setting rather than the import itself.

Check that:

The product is set to Active and published to your online store or sales channel.
A featured image is selected.
Your theme is set to display product images.

Clearing your store's cache or viewing the page in an incognito window rules out a stale cached version. If images still won't display on the storefront, raise it with your platform's support or theme developer, since the photos are already present on the product.

Updated on: 31/05/2026

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