Articles on: Troubleshooting

Can I import from supplier websites that require a login?

Yes, and the cleanest way is the Chrome extension.


Recommended: the Product Upload Chrome extension runs in your own logged-in browser, so wholesale pricing and member-only products come through automatically, with no cookie copying. It has tuned support for sites like Faire, Tundra, AliExpress, and Shopify Plus B2B portals, and it is free on every plan.


Prefer to paste a URL? Login-protected sites are partially supported, but you'll need to pass your session through manually:


  1. Open the Product Sourcing tab of your Preferences and turn on Always scrape products. This renders the page like a real browser instead of using API shortcuts.
  2. In the same tab, enable Send custom cookies when scraping and paste a cookie string from your logged-in session (format: session_id=abc123; token=xyz789). The scraper attaches that cookie header so it can see authenticated pricing and content.
  3. If cookies alone are not enough, contact support with the supplier URL and we can look into site-specific handling.


These toggles and more are explained in The Product Sourcing settings, explained.

Updated on: 31/05/2026

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