Articles on: Troubleshooting

The product URL I pasted isn't being recognized - what should I do?

Make sure you are pasting the full product page URL, not a search results or category page. The URL should point to a single product.

You cannot upload product images or type product names directly. The app requires a valid URL from a supplier website.

If the site is behind a login wall or uses heavy JavaScript rendering, a plain URL paste may not reach the product data.

For those pages, use the Chrome extension: it captures the page exactly as your browser renders it, login session and all. Otherwise, try a different product from the same site, or contact support and we'll look into adding compatibility.

Updated on: 31/05/2026

Was this article helpful?

Thank you!