Articles on: Troubleshooting

I keep getting "Sorry, we couldn't import this product" - what's wrong?

This usually happens when the supplier website blocks automated access. Sites like Temu and Shein are known for strong anti-bot measures that can cause imports to fail, sometimes after a few successful ones.

The most reliable fix: import with the Chrome extension. It runs in your own browser, so the page sees a normal shopper instead of a scraper and serves the full product, getting past the blocks that stop sites like Temu and Shein. It is free on every plan.

Without the extension, you can also try:

Wait a few minutes and try again.
Try a different product from the same site.
Try the same product on a different marketplace (for example, if Amazon blocks, try AliExpress).

If the issue persists, contact support with the URL and we'll investigate whether there is a workaround.

Updated on: 31/05/2026

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