Articles on: Troubleshooting

How do I set a sale price or compare-at ("was") price on imported products?

When a supplier page lists a discounted price next to the original, Product Upload can map the original into the compare-at price so your store shows a struck-through "was" price beside the sale price.

This works best when the source page actually shows both a current and an original price.

The controls are under Pricing on the Product setup tab of your import options:

Price and Amount set your retail price from the supplier's.
Compare at multiplier sets the struck-through "was" figure.
Show as on sale turns the comparison on for the imported products.

If you have set this up and the compare-at price isn't showing, the source page may only expose a single price, so there is nothing to map. Send support the product URL and a screenshot and we'll take a look.

Updated on: 13/09/2026

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