Articles on: Troubleshooting

I'm seeing images or content from "similar products" or recommendation sliders in my imports

Some supplier sites include recommendation sliders, "customers also bought" sections, or related-item galleries. The scraper can occasionally pull these into the main product by mistake.

If you notice this happening:

Set AI quality to ✨ Quality under Advanced on the Content tab. The more powerful model is better at filtering out non-primary content.
Turn on Skip search-engine images on the Data Sourcing tab, so Product Upload relies only on the product page itself.
Add a rule to Extra instructions (Content tab, under Advanced) such as Only include images and content that belong to the main product on this page. Ignore related, similar, or recommended products.

If it keeps happening on a specific site, send the URL to support and we'll tune our extraction for it.

Updated on: 13/09/2026

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